Our Mission: Beautiful Homes Inc. was founded to provide
our customers with superior quality, selection and value in home improvement
products. It is our belief that by treating our customers honestly and
fairly, quoting realistic lead times, and giving outstanding customer service
we will stand apart from the rest of the industry.
founders strive to hold the company to a high standard of integrity and
service. We believe that through hard work and determination,
we will earn your business both now and in the future. We believe that
only through diligent work will we achiever our personal and professional
goals, and we seek to follow the ancient wisdom of Solomon when he proclaimed
that those who work diligently will be elevated to higher places.
We understand that whether
you are a contractor building track homes, or a custom builder building a few
homes a year... Other companies often quote unrealistic lead times in an
attempt to get the sale. We pledge to do our very best in quoting lead
times that are as accurate as possible to assist you in getting your project
completed on time. Please call us when placing your order for stair parts to check on
stock and lead times. Many items can leave our warehouse within 3
or 5 days. Once an item leaves our warehouse, in-transit times are
typically 2 to 5 business days. This means that in-stock items are normally delivered to you
within 5 to 10 business days. Please note that a business day is not
a calendar day and does not include holidays or weekends. Many of
our wood parts are Amish crafted. These items usually ship in 10 to 14
be aware that we must strictly adhere to our return policy without
exception. There is a 25% Restocking Fee for all returned products.
Shipping Charges are not refundable. Customer is responsible for return
shipping charges as well.
Special order items and wood items are not
refundable since in most cases these items are made specifically for you. Any
returned product must have a Return Authorization Number, be in its original
box with the original packing materials and be returned to the warehouse from
which it originated. Product must be returned in saleable condition as
determined by Beautiful Homes, Inc. No item is returnable after 45 days.
Product sold in box quantities must be returned in full box quantities. Any
item that is returned without a Return Authorization Number will be refused. To
obtain a Return Authorization Number, please contact our Customer Service
Department at (800) 403-1480.
If you are building a new
home, it is generally recommended that you order any custom stair parts when
framing is begun. However, we also realize that few things in life work
according to “general recommendations.” If you need an item immediately,
please let us know. We will do our best to accommodate you, but we
can not guarantee a shipping date on rush orders.