From the time I called the #800 number prior to ordering, someone immediately picked up and had answers to my questions. When I ordered I was kept up to date with the status of my order via email. Any question I had either by calling or emailing I was answered quickly. We received the product and they look gorgeous. Would do business with them again.
S
Scott Krause
Stair remake.
We built the house 24 years ago and there have been a few things I have wanted to update. The stairs were at the top of the list removing the carpet and going to oak treads with metal balusters. I shopped around quite a bit but Stair Parts, USA had the exact items I was looking for. Very satisfied with all aspects of the purchase. So much so I just placed another order today.
Thank you Stair parts!
S Krause
A
Alice
I loved these so much, great quality and they are solid not hollow!
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Phillip Zinn
Delivered two different styles
Will work on getting/exchanging for correct parts next week. Two different styles were sent.
D
Don C.
Great experience!
There are many online retailers to choose from and when purchasing updated balusters, I’m happy I chose Stair Parts USA. They provided me exactly what I was looking for at a very competitive price. But most importantly, their customer service was top notch. They kept me informed of order and shipping status, and when the parts arrived they were carefully packaged and in pristine condition. If I’m buying any products that might be in their inventory in the future, Stair Parts USA will be my first stop.